Privacy policy
This page describes what this website collects, how that information is used, and who can see it. It describes what happens when the quote form accepts a request. If the form cannot confirm a request, it will ask you to call us instead. If processing had already started, a private record of the attempt may be kept so we can investigate what happened and handle your request correctly.
What we collect
Through the quote form: your first and last name, phone number, email address, the property address, the city, whether you are a homeowner or a contractor, the type of work you need, and any notes you add.
We also record that you ticked the consent box, the exact wording you agreed to, and the date and time you submitted the form. Alongside that we record which page you submitted from, the page you first arrived on, the website that referred you, and any campaign tags in the link you followed. This tells us where enquiries come from.
Separately, the hosting platform this website runs on automatically measures basic, combined visitor numbers for the whole site: how many people visit, which pages are viewed, how long visits last, where visitors come from, and roughly which device type and country they are in. It is a totals-level picture of website usage. It does not build profiles of individual visitors or follow the same person from one visit to the next.
How we use it
The details you submit through the quote form are used for one purpose: to prepare your quote and to contact you about it, by phone, text, or email, as you consented.
The combined visitor numbers described above are used for a separate purpose: to understand overall traffic to the website. They are not linked to your quote details and are not used to contact anyone.
We do not sell your information, and we do not share it with advertisers or marketing lists.
Where it goes
When you send the form, a backup copy of your request is first saved in a private, access-restricted part of the website's records, so your request is not lost if an email fails and so we can follow up with you. Then one notification email is sent to installations@northern-views.ca so the team can get in touch with you. Both the backup and the email are handled by Lovable, the platform this website is built and hosted on. Only Volodymyr and Andrei will be granted access to the private staff backup. Those staff access roles have not been assigned yet. Lovable's separate processing is limited to providing and operating the platform that stores and delivers this information.
To limit abuse, the website also keeps a scrambled (one-way coded) version of the internet address a request came from, rather than the address itself.
The private backup is stored in London, United Kingdom. Lovable and the services it relies on may also process this information outside Canada, including in the United States.
An accepted request is not a guarantee that the email reached the inbox: like any email, the message can still fail or bounce later, so if you have not heard back from us, please call directly. That mailbox is run by the business and is intended for the owner and the people who handle quotes.
Tracking and advertising
We have not connected Google Analytics or any advertising or remarketing pixels to this site. The hosting platform's built-in visitor counts described above are the only analytics currently running.
The website also notes when someone taps the phone number or successfully submits the quote form. Today those notes go nowhere outside the site itself: they have no external analytics destination, so they are not added to any report or counted by any tool.
A tap on the phone number is a signal about the website, not a record of a phone call. It does not tell us who called, and it does not mean a call took place.
The details you type into the quote form are not sent to the hosting platform's visitor analytics.
How long we keep it
When the form accepts a quote request, that request stays in our email and in the private backup described above for as long as we need it to quote the work, complete the job, and keep ordinary business records. We have not set an automatic deletion schedule, so we will not claim one here.
If the form cannot confirm a request, we ask you to call us instead. If processing had already started, a private record of the attempt may be kept so we can investigate what happened and handle your request.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email installations@northern-views.ca or call 416-807-0701 and we will take care of it.
Contact
Northern Views Windows & Doors
416-807-0701
installations@northern-views.ca